That's all I can really say about this morning (well, not really). It was quite the adventure between last night and today. I may or may not have mentioned this on here before, but we've been having a LOT of cell phone issues since about August. So we've been going on three months with this issue. Basically, we have been having some serious signal issues. I mean, SERIOUS ISSUES. To the point that yesterday I couldn't send a text all afternoon and then when I was driving home I tried to call my mom and my call dropped two or three times and it was so static-y and garbled that we couldn't even understand each other.
Matthew tried to call Sprint's customer service last night, but they just kept repeating that there were towers down and being worked on and such. Matt finally gave up last night. After I got home we decided that we were going to try to get out of our contract. Without paying. So this morning we went into a store and they told us that we had to call customer service to be able to talk about cancellations. So we did. And thus started an hour and a half long process. IT WAS SO HORRIBLE. They kept telling us about all the towers down - nationwide. Supposedly they are upgrading all their towers, but to do that they have to take them offline. Okay, cool. But that doesn't help us. We were so tired of paying for a service that we weren't getting. They said that if our signal success rate was 93% or below for three months in a row they could terminate the contract. My phone was at 93% for August, 90% for September, and they didn't have a conclusive number for October. So they "couldn't do anything". They offered to give us $30 off the next four months. Yeahhhh...NO. The first lady we talked to was super nice. Her manager was a jerk who pretty much hung up on Matthew. When we called back we got a guy that was pretty nice. Overall though, the service was horrible. It shouldn't have taken an hour and a half, if not longer than that.
Sprint refused to help us. It was seriously the worst customer service I've had in a long time. I'm not trying to bash them out of spite, it's just the truth. So we've terminated our contract with them. Yes, we are paying out the wazoo to do it, but we need service that can be counted on. Especially with Matt leaving soon. So we went straight to Verizon. The lady we worked with was AMAZING. And already we've had some serious improvements with our signal. Before, with Sprint, I had zero signal at home - with Verizon, I have almost full signal! HOLY COW! YAY! I'm really stoked to have a phone whose signal works all the time! Yes, Verizon is definitely a little more expensive, but to us, it's worth it to pay a little extra to get reliable service. Here's my new phone!
Lesson of the story: If you can use any service other than Sprint, DO. Especially if you're in Springfield. If you can afford it, use Verizon. LOVE IT.
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